Refund policy

All iWakaru Japan digital products are non-refundable. Because digital products are delivered electronically, purchases cannot normally be refunded. The only exception is confirmed duplicate billing for the same purchase. If you believe you were charged twice for the same purchase, contact support and provide your order information and screenshots/photos showing the duplicate charges. Duplicate billing is subject to manual verification.

This applies to

• Essential — $29.99
• Complete — $59.99
• Ultimate — $99.99
• All paid digital add-ons
• Any other digital product that may be added in the future

The only exception: confirmed duplicate billing

If the same purchase was charged to you more than once, contact support with the following so the charges can be checked by hand:

1. Your name and the email address on your account
2. The order reference or references
3. A clear explanation that you were charged more than once for the same purchase
4. Screenshots or photos showing the duplicate charges

Every duplicate billing claim is reviewed manually by iWakaru Japan. Refunds are never issued automatically, and two payments that simply look similar are not treated as duplicate billing. If duplicate billing is confirmed, only the duplicated charge is refunded and your access to the product you legitimately bought is kept.